faqs

Why are checkout quantities limited to one?

Each digital product you order may be downloaded as many as five times within the first 30 days of purchase. This means you can add your product purchase to all your devices, including your phone, tablet, laptop, and more. Coupled with our liberal reprinting policy for your church (below), anything more than one would be ridiculous!

 

What is the 100% Guarantee?

If you are not fully satisfied with your purchase, we will provide another product of an equal or lesser value completely free. Please contact customer care. Some restrictions apply.

 

What should I do if I get the message, "Unable to open file"?

The documents are for use in Adobe Reader or Microsoft Word, version 1997 and higher. They are not guaranteed to work with other word processing software.

To try to fix your problem, when downloading, do not choose Run, but choose "Save to Disk." After the download is complete, try opening Adobe Reader or Microsoft Word. Go to File, then Open on the menu. Browse to the location of the file on your computer. Select the file and click Open.

If you are using Adobe Reader or Microsoft Word, 1997 or higher, and you still get the error, the document may have been incomplete or corrupted during the downloading process. Please contact customer care [insert link] and include the name of software you are using, the version of that software, and the document name you are having problems with.

 

Why is my order pending review?

The billing address you entered did not match your credit card record, so we were not able to process your order immediately. The order will be approved, following additional verification. We apologize for the inconvenience.

 

What is your policy on reprinting?

We have made special arrangements so that you can make up to 1,000 copies provided they are used in your local church only, and they're distributed without charge (including tuition or entrance fee). If a credit line doesn't appear on the copy, please insert the following:

Copyright {Insert Year} {Insert author's name} and Christianity Today / TodaysChristianWomanStore.com. Used with permission.